Refund policy

alphaomegaphilately – Return & Refund Policy

At alphaomegaphilately, we strive to ensure you are completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Returns

Buyers may request a return within 30 days of receiving their item.

To be eligible for a return, the item must be:
• In the same condition as received (unused, undamaged, and with original packaging)
• Accompanied by proof of purchase (invoice/order confirmation)

Return shipping costs are the responsibility of the buyer unless the return is due to our error (wrong or defective item).

2. Refunds

Refunds will only be issued after the returned item is received and inspected by our team.

The refund amount will cover the product price only; shipping fees paid initially are non-refundable.

Refunds will be processed via the original payment method within 7–10 business days after we receive the returned item.

3. Non-Returnable Items

Certain items are not eligible for return:
• Damaged or altered collectibles after delivery
• Items without proof of purchase
• Items sold “as-is” or in sealed auction lots

4. How to Initiate a Return

Contact us via email or WhatsApp with your order details.
We will provide instructions on how to send the item back safely.
Ensure the item is securely packaged to prevent damage during transit.

5. Contact Us

For questions about returns, refunds, or exchanges, please contact:
Email: duleep@gmail.com

Thank you for choosing alphaomegaphilately — we appreciate your business and are committed to making your collectibles experience safe and satisfying.